IMPORTANT NEWS: IBM Software Value Plus Primary Support Provider Authorized Product Groups changed on April 18, 2016. Read all about it.
A Primary Support Provider is an IBM Business Partner approved as a VAR or Solution Provider Remarketer Type for one or more product groups under the IBM Business Partner Agreement (BPA). Additionally, you must be approved in either of the two IBM value add initiatives, Software Value Incentive or Value Advantage Plus, in every country in which you resell IBM products. For complete details about the required Value-Add-Reseller or Solution Provider reselling Remarketer type under the IBM BPA for SVP, review the IBM Business Partner Agreement for Software Value Plus available on the IBM Software Value Plus website.
A Primary Support Providers must:
To participate in the Primary Support Provider option requires a separate program application (Support Plan), and approval by an IBM Primary Support Provider Channel Support Manager.
Apply for IBM Software Value Plus Support Provider
- General application instructions:
You must apply using the instructions provided for each product group. The SVP Support Provider operations guide provides the specific participation requirements and how to demonstrate they are met.
During the application process you must choose the product group and remarketer type for which you are applying. This must be done in every country in which you wish to conduct business and have a PartnerWorld membership record.
You should consider purchasing the value package, a bundle of benefits that will help you effectively develop, sell and deploy SVP product groups. The benefits include access to IBM Software, pre deployment technical support, and reimbursement for select classes and tests that lead to IBM certification.
General questions about the Primary Support Provider offering can be posted to the SVP Primary Support Provider (SVP PSP) on IBM developerWorks.
Authorized Primary Support Providers can also register on the Primary Support Provider--Authorized SP Only Community to share information and collaborate on matters specific to the PSP offering with other PSP’s and IBM’ers.
Primary Support Service Plan
Applicants must complete the Primary Support Provider Service Plan (XLSX, 21.2KB). The Service plan will detail your support offerings value add statement, detail your product certified support resources and helpdesk operational resources.
The Service plan must be approved by IBM Channel Support Management. It is highly recommended to discuss the Service plan requirements with a Channel Support Manager prior to starting the application process.
Complete the Support Plan (XLSX, 25KB)
Support Provider handbook
Additional SVP resources
IBM SVP Primary Support Provider Mastery Test training modules
IMPORTANT: All Primary Support Provider’s require completion of the M2110-670 - IBM SVP Primary Support Provider Mastery Test v1 by a minimum of two of your their helpdesk technical analysts.
The materials below are provided in preparation for the test, which is taken through Pearson VUE. (Link resides outside of ibm.com)