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IBM Service Assistant Tool (ISAT)

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IBM ServicesAssistant (ISAT) is a Business Partner tool designed to configure proposals for IBM Integrated Technology Services (ITS) maintenance and services contracts. These services include hardware maintenance, as well as IBM's most popular, top-selling services.

ISAT is connected to the Contract Handling International System (CHIS), providing a single interface from proposal to contract generation for the contracting of IBM Global Services.

ISAT runs on an IBM server; no installation and no data backup needed. It is a single source for obtaining services information. All the information you need to create proposals is available to you through the dialogs of ISAT.

All ISAT pricing reflects the end-user price based on selected services and billing options. Business Partners selling in remarketer mode can adapt this price as a reference for their end-users.


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