IBM Service Request
When you use remote email technical support, we open a Problem Management Record (PMR) for you. You may access your open PMRs through the IBM electronic problem submission application, IBM Service Request. You can view the current status and make updates to the information within the PMR.
Access IBM Service Request
You must use your IBM ID to access the IBM Service Request tool. If you have issues viewing your PartnerWorld PMRs, check your Business Partner status in the Service Request tool:
- Select Software Registrations from the left navigation menu in the Service Request tool. (This is the default page if you are not yet registered for the tool.)
- Click the link labeled Click here to check business partner status, located near the bottom of the Software Registrations page.
This should synchronize your PartnerWorld registration with the Service Request tool. If you still encounter problems viewing your PartnerWorld PMRs, send an email to the Service Request help desk. In your email please provide your name, IBM ID, your PartnerWorld location ID, and your PMR number if applicable.
Email the Service Request tool
Note: Do not use the "Attach Relevant File" facility for AIX PMRs. Contact technical support for instructions on sending files or data.